Absolute SLA's

Absolute Computer Solutions specialises in service level agreements with clients, comprising both proactive and reactive support.

Proactive support comprises scheduled time for appropriate server and work station maintenance, where a comprehensive list of checks are completed to ensure everything is covered. Proactive support is designed to maximise upstream problem avoidance where little glitches can potentially cause major business disruptions.

Reactive support is provided when the client shouts and Absolute Computer Solutions comes running - problem solved!

To improve problem resolution turnaround times, Absolute places much effort on supporting clients via remote access, for which dedicated resources are available to assist.

To find out more please contact us.